Passenger assaults staff over priority check-in dispute, later handed over to CISF. A woman passenger allegedly assaulted a female staffer of the Air India Express at a counter at the Mumbai airport on Sunday. The passenger was later handed over to the police. "On 1st September, a passenger at Mumbai airport misbehaved with a staff member of our ground operations partner. The Duty Manager promptly notified CISF, and the passenger was handed over to the police in accordance with Standard Operating Procedures," an Air India Express spokesperson said in a statement on Tuesday. "On 1st September, a passenger at Mumbai airport misbehaved with a staff member of our ground operations partner. The Duty Manager promptly notified CISF, and the passenger was handed over to the police in accordance with Standard Operating Procedures," an Air India Express spokesperson said in a statement on Tuesday. Explore Lifestyle, Entertainment, Culture & more with HT Brunch App. Download now! An argument erupted between the passenger and staff over an issue related to priority boarding. The female passenger was reportedly asked to wait as another fellow passenger was going through her check-in process. Agitated over being asked to wait for a while, the passenger turned abusive and reportedly assaulted the airline staff. Reacting to the incident, the airline said, “Air India Express reiterates its zero-tolerance approach to any behaviour that jeopardises the safety and well-being of our guests and employees, and those of our partners”.
